Note:

1. To avoid charges, please cancel at least one day before each renewal date.
2. We developers are not able to help check user's subscription and cancel it; it is all under Google/Apple's control.

Google Play Store:
Please log in your Google Play account and find "CamScanner premium account" in "subscriptions". Then you can cancel the subscription there.

If you failed to cancel it, please contact Google Play support team for further assistance: https://support.google.com/googleplay/answer/1267137

Please note: The cancellation will come into effect in the next month (or year), because the subscription for the current month (or year) has already been in force and cannot be cancelled.

If you forget to cancel the subscription during the trial period, you can refund directly from Google Play within 48 hours. Please click the link below to check the instruction: https://support.google.com/googleplay/answer/7205930

Any further questions, please feel free to give us feedback through CS app-Me-Feedback-Feedback, or send us an email to [email protected]

Apple App Store:

If you've purchased an auto-renewing subscription of premium account, it will be listed under the Manage App Subscriptions section of your Apple ID---Account Settings. To cancel the subscription, you may refer to: https://support.apple.com/en-us/HT202039

If you want the refund, since all purchases and transactions are controlled by Apple, please contact Apple support team to initiate the refund. You can click the link below to contact them: https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

Or you can call them: https://support.apple.com/en-us/HT201232