I failed to see my documents on the web. Why?

Please open the CS app on your phone and pull down to sync. After sync is finished, please tap the bottom right "Me"->"Account" to find your CS account.

After that, please sign in to the website www.camscanner.com on PC with the SAME account to check your docs.

How to log out of the website: open www.camscanner.com on PC/Mac---tap the account name on top right---log out.