I’ve tapped the backup button but still cannot find the documents in SD card, why? How can I export documents to my new phone?

1. If you have backed up documents in the old phone, you can find the docs in /intsig/camscanner/databases_backup. If you’ve ever set to save the docs to external SD card, please check the docs in SD card/Android/data/com.intsig.camscanner/files/Intsig/CamScanner/databases_backup.

After backing up, please copy the whole CamScanner folder from the old phone to your new phone’s internal SD card. After copying, open CamScanner app, go to settings and tap “Security and Backup”. Choose “Restore” then you can restore all the documents.

2. Transferring documents may cause data corruption, so the restoring may fail sometimes. To avoid the problem, we recommend you to register a CamScanner account after backing up. By signing into CamScanner account, all docs will be synced to the cloud (www.camscanner.com). You can sign into the web on PC to check synced documents. After syncing, you can retrieve all docs by signing into the CamScanner app with the SAME account on your new phone.